HCA 1020: Working and Communicating in a Health Care Environment

During this course, students will focus on the role and responsibilities of a health care aide

working in a variety of employment settings. The focus of this course is to share

information that will result in safe, ethical, respectful care based on the needs of the client.

Strong communications skills are also an important part of being a successful health care

aide. This course will focus on professional communication with other team members,

clients, and clients’ families; written communication, including documentation in client

records and report completion; problem-solving strategies; and how to handle conflict.